We're Here to Help

Have questions? Need support? Get in touch—we'd love to hear from you.

General Inquiries

info@gephra.com

For general questions, partnerships, or feedback.

Customer Support

support@gephra.com

For help with assessments, reports, technical issues, or account questions.

Response within 24 hours (usually faster)
Priority Support: 12 hours for Unlimited Plan subscribers

Partnerships

info@gephra.com or partnerships@gephra.com

For trade agencies, chambers of commerce, freight forwarders, certification bodies, or financial institutions.

Phone Support

+250 739 927 950

Available Monday-Friday, 9:00 AM - 5:00 PM (CAT - Central Africa Time)

Headquarters

Gephra Ltd
KG 65 ST
Kigali, Rwanda

We operate primarily online to keep costs low and prices fair for SMEs. In-person meetings available by appointment.

Send Us a Message

For screenshots or documents. Max 10MB.

Support Availability

Monday - Friday: 9:00 AM - 5:00 PM CAT

Saturday: 10:00 AM - 2:00 PM CAT

Sunday: Closed

Emails sent outside business hours will be answered on the next business day.

Your Information is Safe

We take your privacy seriously. Read our Privacy Policy to understand how we protect your data.

Your business information is encrypted and secure
We never share your data with third parties
You can delete your account and all data anytime
Payment information is processed securely via Flutterwave (we don't store card details)

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